1. Information We Collect
We collect and process personal information to provide high-quality speech pathology services. The types of personal information we collect include:

• Contact Details: Name, phone number, email address, and postal address.

• Health Information: Medical history, therapy progress, and any information relevant to the provision of our services.

• Payment Information: Details necessary for processing payments, including credit card or bank details (if applicable).

• Website Data: Cookies, IP addresses, and browsing activity on our website.

2. How We Collect Information
We may collect personal information through:

• Direct interactions, such as inquiries via phone, email, or in person.

• Online forms submitted via our website.

• Referral information from other health professionals (with consent).

• Payment transactions or funding applications (e.g., NDIS, Medicare).
   

3. How We Use Your Information
We use your information to:

• Deliver speech pathology services tailored to your needs.

• Communicate with you about appointments, therapy updates, and administrative matters.

• Comply with legal obligations, such as reporting requirements or insurance claims.

• Improve our website and services through analytics and feedback.
   

We will not use your personal information for purposes unrelated to your care without your explicit consent.

4. Disclosure of Information
We may disclose your personal information to:

• Allied health professionals, educators, or medical practitioners involved in your care (with your consent).

• Service providers who assist with billing, IT support, or website hosting.

• Government agencies, insurers, or funding bodies such as NDIS or Medicare (as required by law).

We do not sell or rent personal information to third parties.

5. International Data Transfers
If your information is transferred outside of Australia (e.g., for cloud storage or service providers), we ensure it is protected under agreements that comply with Australian privacy laws and, where applicable, the GDPR.

6. Data Security
We take all reasonable steps to safeguard your information, including:

• Secure storage systems for physical and electronic records.

• Restricted access to personal information to authorised staff only.

• Encryption and regular monitoring of digital data.

However, no data transmission or storage system is guaranteed to be completely secure. We encourage you to contact us immediately if you suspect any breach of your personal information.

7. Access and Correction
You have the right to:

• Access the personal information we hold about you.

• Request corrections to any inaccurate, outdated, or incomplete information.

To make a request, please contact us using the details below. We will respond within a reasonable time and may charge a small fee for accessing your records, if applicable.

8. Retention of Information
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. When no longer required, we securely destroy or de-identify your information.

9. Cookies and Website Tracking
Our website uses cookies to improve your browsing experience. You can adjust your browser settings to refuse cookies; however, this may impact the functionality of our website.

10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The latest version will always be available on our website.

11. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Brilliant Star Speech Pathology
Phone: 0403 956 254
Email: natalie@brilliantstar.com.au
Address: Suite 3.14, The Bond, 8 Elizabeth Macarthur Drive, Bella Vista NSW 2153
We are committed to ensuring your privacy and welcome your feedback on this policy.
This privacy policy is compliant with Australian laws and adaptable to international standards. Let me know if you'd like to adjust it further!